White-Label IT Support Services for MSPs
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We are a top managed IT services provider for global businesses and MSPs, with 19+ years of experience and expertise. As a reliable IT services firm, we offer white-label MSP partnership programs to help MSPs expand their service capabilities without increasing internal overhead. We manage tickets, infrastructure, and technical support under your brand name.
Our helpdesk solution services integrate with your existing tools and workflows. Our offerings cover all areas of managed IT services, from migration to technical support services (L1, L2, and L3). We deliver client-ready reports and help you consistently meet SLAs while protecting your margins.
Transferring an organization's emails, files, user accounts, and tools from an on-premises or cloud system to the Microsoft office 365 environment is what the Microsoft office 365 migration process means.
A strategically planned migration supports businesses by offering a smooth remote and hybrid environment.
As a reliable managed service provider for MSPs, Velan Remote IT Support Services offers end-to-end Microsoft office 365 migration solutions for our partners.
We migrate emails, calendars, contacts, and data from your Google Workspace to Microsoft office 365, ensuring security and a smooth transition.
When your client needs migration services, Velan Remote IT Support can work as your delivery team. Our team onboards instantly, covering end-to-end migration support for your clients.
We follow your processes and communication standards and use your tools to deliver services and interact with your clients. We ensure your customers receive support under your brand name.
We take responsibility for meeting your agreed SLA targets with the defined response times and performance tracking. Our performance reports provide complete visibility into our services.
Our services allow MSPs to expand their managed IT service capabilities without increasing their capacity. We adapt to changing support demands.
We provide 24/7 technical support for L1, L2, and L3 levels of support requests from your clients. Our team is always available to attend to the tickets and resolve them immediately to minimize downtime. Your brand name is reflected in all our interactions.
We are an ISO 9001 and ISO 27001 certified managed IT services firm. Our processes are highly secure, and we ensure adherence to compliance. We prepare reports according to the compliance documentation for HIPAA and GDPR.
We offer your clients a branded report encompassing ticket details, volume, compliance reports, and RCA. So MSPs will get clear visibility into what to fix and what to improve.
MSPs can expand their service scope without any additional cost for expansion. You need to pay only for what you receive. No hidden charges, no vendor lock-in periods.
Here are some real-world case studies that you can read to understand how we helped MSPs across various countries in serving their clients with our expert IT support solutions.
Headline: Remote IT support partnership helps a Northern Michigan MSP to scale its operations and improve service delivery.
Challenges: We assigned a team of dedicated engineers to provide L1, L2, and L3 technical support during US business hours. With expert IT support, we responded to tickets quickly.
Our Solution: We assigned a team of dedicated engineers to provide L1, L2, and L3 technical support. With 24X7 IT support, we resolved issues quickly.
Outcome: Achieved 99%+ SLA compliance through faster response and efficient ticket management. Ticket resolution time reduced by 35% with skilled remote engineering support. Delivered under 15-minute average response times for helpdesk service requests.
Headline: Non-business-hours IT support services for an Australian healthcare provider improve security, compliance, and system availability.
Challenges: Legacy infrastructure, frequent IT incidents, and cybersecurity threats disrupted clinical system operations and affected patient care.
Our solution: We worked as an extension of their internal team, delivering out-of-hours IT support for L1, L2, and L3 helpdesk tickets. We managed infrastructure from a centralized platform and implemented security across servers, cloud platforms, endpoints, and network environments. This ensured high availability of systems.
Outcomes: Increased system availability from 96.5% to 99.95%, facilitating uninterrupted healthcare operations.
Headline: Managed IT Services to improve security, availability, and operational efficiency for a UK construction and engineering insurance MGA.
Challenges: As the business expanded across Europe, dependency on cloud-based insurance platforms, as well as cybersecurity risks, increased. The client also needed high availability of systems to ensure uninterrupted services and improve user experience.
Our solution: Velan Remote IT Support worked as an extension of their internal technical team and delivered after-hours IT help desk support. We delivered L1, L2, and L3 support, strengthened protection, and efficiently managed infrastructure, cloud, and endpoints.
Outcomes: The business enabled scalable, secure IT operations to support its growth across the UK and Europe. Reduced monthly critical incidents from 18 to 4 through proactive monitoring and preventive maintenance.
Velan Remote IT Support specializes in delivering managed IT solutions for global businesses. Our white-label IT support solutions help MSPs deliver quality IT support services to their clients without investing in additional resources.
We have a team of 500+ experts in various domains accredited with global certifications in IT infrastructure management.
We serve MSPs across Australia, the USA, the UK, and North America with reliable managed IT support services and 24/7 help desk solutions.
We work 24/7, delivering uninterrupted services to your clients with our after-hours help desk support. So you can reduce ticket backlogs and provide solutions in real time.
We have stringent quality control processes to ensure our deliverables meet high levels of quality and accuracy.
We respond to tickets within 15 minutes and guarantee 100% timely delivery of our IT support solutions to your clients, meeting the deadlines.
We deliver ITES solutions following a structured procedure to deliver professionally managed IT services to MSPs, ensuring data security, integrity, and reliability.
As a top MSP in NYC, US, our client list was growing. Our internal team was already busy handling daily tickets. We partnered with Velan Remote IT Support for helpdesk support, and it felt like adding another team to our business. They responsibly handled tickets and solved technical issues, following our processes under our brand name.
We are a leading managed IT service provider based in Canberra, Australia. One of our biggest challenges was handling IT issues after our normal business hours. We didn’t want our clients waiting until the next morning for help. Velan Remote IT Support offered after-hours support, which solved our problem. Their team worked as an extension of our internal IT team, helping us provide reliable IT support around the clock.
Velan provides a full set of managed IT services for cloud, server, storage, and IT infrastructure. Explore our resources and get information on IT insights, emerging trends, and practical solutions.
Take on more clients, more tickets, and more projects, without the hiring, training, or overhead. Velan Remote IT Support works behind the scenes as your white-label technical team, so you grow revenue while we handle delivery.
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