How Did Managed IT Services Improve Cloud Security and Uptime for a UK Insurance MGA?
Our non-business-hours technical support services ensured availability of cloud-based insurance platforms, strengthened security posture, and standardized IT support across UK operations.
Request a Free ConsultationManaged IT Services Offered for an Insurance Company, UK
Out-of-hours skilled technical support
The team at Velan Remote IT Support offered reliable help desk support services to a leading insurance MGA in the United Kingdom. We handled support tickets and managed Microsoft cloud services, including Microsoft 365 and Microsoft AWS platforms.
Key Success Factors
A UK Insurance Firm Seeks Trusted IT Support During Expansion.
Our client is a UK-based insurance MGA specializing in underwriting and insurance solutions for the construction and engineering sectors. The organization works directly with brokers and insurers across the UK and Europe and operates as a wholly owned subsidiary of an Australian insurance group.
The client needed a reliable managed IT services partner to manage its cloud-based insurance platforms and disaster recovery capabilities and maintain secure access for remote and hybrid employees. We ensured high service quality and SLA standards.
Insurance company IT challenges
Our MSP Solutions for the UK Insurance Firm
Extending IT capabilities with skilled remote engineers
With 19 years of industry experience and a comprehensive IT service portfolio, Velan provided the expertise needed to address the client’s technical challenges. We became an extension of the client’s internal IT team, deploying skilled remote engineers to manage infrastructure, endpoints, and cybersecurity while delivering consistent and responsive IT support.
Managed Service Desk Solutions
Our managed IT help desk services included:
- Microsoft 365 Managed Services
- Microsoft Outlook Support
- Microsoft Teams Support
- VPN Connectivity
- User Account Administration
- Printer Support
- Remote User Assistance
- Software Installation
Infrastructure Management Solutions
Our managed infrastructure coverage:
- Windows Servers
- Active Directory
- DNS
- DHCP
- File Servers
- AWS Virtual Machines
- Storage Infrastructure
Managed Microsoft Cloud Support Services
Our Microsoft cloud support services included:
- Microsoft AWS
- Microsoft 365
- AWS Virtual Machines
- AWS Backup
- AWS Site Recovery
- Microsoft Entra ID
- Microsoft Intune
- Device Provisioning
- Application Deployment
- Endpoint Security
- Patch Management
- Compliance Monitoring
- Remote Support
Cyber Security Operations
Security controls implemented
- Microsoft Defender for Endpoint
- Defender for Office 365
- Multi-Factor Authentication (MFA)
- Conditional Access Policies
- Endpoint Detection & Response (EDR)
- Security Monitoring
- Email Security
- Vulnerability Management
Backup & Disaster Recovery
Business continuity strategy included:
- Daily Incremental Backups
- Weekly Full Backups
- AWS Backup
- Offsite Replication
- Disaster Recovery Planning
- Quarterly DR Testing
Network Operations Support
Our managed network services included:
- Firewall Administration
- VPN Services
- Internet Connectivity
- Wireless Networks
- Network Switching
- Remote Office Connectivity
Compliance & Governance
Our compliance and governance strategies
- Access Control Reviews
- Audit Log Monitoring
- Security Policy Reviews
- Change Management
- Risk Assessments
- Backup Verification
- Infrastructure Documentation
- Monthly Governance Meetings
Monitoring & Automation
- CPU Utilization
- Memory Consumption
- Disk Capacity
- Service Failures
- SSL Certificate Expiry
- Backup Failures
- Security Threat Detection
Our Transition Approach
- Evaluated the IT infrastructure, applications, assets, security controls, and documentation.
- Conducted knowledge-transfer sessions with the internal IT team.
- Reviewed existing processes, workflows, and support procedures.
- Completed infrastructure walkthroughs and validated technical knowledge.
- Implemented monitoring, endpoint management, and cybersecurity tools.
- Tested backup capabilities and connected ITSM processes.
- Provided shadow support for joint incident handling.
- Verified operational readiness before the service launch
- Delivered 24/7 IT support with dedicated hypercare
- Maintained daily service reviews and weekly governance meetings
Our Governance Model
- Daily: Checked critical incidents, security alerts, and system health.
- Weekly: Reviewed tickets, changes, issues, and capacity.
- Monthly: Monitored SLAs, security, patches, system health, and service improvements.
- Quarterly: Tested disaster recovery, reviewed risks, technology plans, and business continuity.
Tools and Technologies We Used to Deliver Managed IT Services for the Insurance Company
Cloud & Microsoft Ecosystem
- Microsoft 365
- Microsoft AWS
- Microsoft Entra ID (Identity)
- Microsoft Intune (device/endpoint management)
- Microsoft Outlook & Microsoft Teams support
AWS Services
- AWS Virtual Machines
- AWS Backup
- AWS Site Recovery
- Storage Infrastructure (AWS)
Infrastructure
- Windows Servers
- Active Directory
- DNS / DHCP
- File Servers
Security Stack
- Microsoft Defender for Endpoint
- Defender for Office 365
- Multi-Factor Authentication (MFA)
- Conditional Access Policies
- Endpoint Detection & Response (EDR)
- Email Security tools
- Security Monitoring / Vulnerability Management tooling
Networking
- Firewall
- VPN
- Wireless Networks / Network Switching
Stronger IT Support for Business Expansion Across the UK
Engaging Velan Remote IT Support helped improve system availability and cybersecurity for the client’s environment. It reduced downtime and improved incident response. Underwriting and operations teams became more productive. Our scalable IT support enabled growth of the insurance business across the UK and Europe.
99.95%
Infrastructure Availability
10 Mins
First Response Time
4 Hrs
Average Resolution Time
80%
Fewer Critical Incidents
99.9%
Backup Success
99%
Patch Compliance
97%
End User Satisfaction
Scale Your IT Support with Skilled Technical Engineers From Velan Remote IT Support
Partner with Velan Remote IT Support for after-hours IT support for businesses operating in London, Manchester, Birmingham, Edinburgh, Leeds, Bristol, and beyond. ISO 9001 and 27001 Certified MSP | Faster Response.
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