Our non-business-hours technical support services ensured availability of cloud-based insurance platforms, strengthened security posture, and standardized IT support across UK operations.
Request a Free ConsultationThe team at Velan Remote IT Support offered reliable help desk support services to a leading insurance MGA in the United Kingdom. We handled support tickets and managed Microsoft cloud services, including Microsoft 365 and Microsoft AWS platforms.
Our client is a UK-based insurance MGA specializing in underwriting and insurance solutions for the construction and engineering sectors. The organization works directly with brokers and insurers across the UK and Europe and operates as a wholly owned subsidiary of an Australian insurance group.
The client needed a reliable managed IT services partner to manage its cloud-based insurance platforms and disaster recovery capabilities and maintain secure access for remote and hybrid employees. We ensured high service quality and SLA standards.
Extending IT capabilities with skilled remote engineers
With 19 years of industry experience and a comprehensive IT service portfolio, Velan provided the expertise needed to address the client’s technical challenges. We became an extension of the client’s internal IT team, deploying skilled remote engineers to manage infrastructure, endpoints, and cybersecurity while delivering consistent and responsive IT support.
Engaging Velan Remote IT Support helped improve system availability and cybersecurity for the client’s environment. It reduced downtime and improved incident response. Underwriting and operations teams became more productive. Our scalable IT support enabled growth of the insurance business across the UK and Europe.
Infrastructure Availability
First Response Time
Average Resolution Time
Fewer Critical Incidents
Backup Success
Patch Compliance
End User Satisfaction
Partner with Velan Remote IT Support for after-hours IT support for businesses operating in London, Manchester, Birmingham, Edinburgh, Leeds, Bristol, and beyond. ISO 9001 and 27001 Certified MSP | Faster Response.
