Tools & Technologies for Remote IT Support
Request a DemoDelivering Enterprise-Grade Performance in Remote IT Support
With real-time insights, secure access, and quick issue resolution, we support global clients with our tools and technology competencies.
19+
Years in business
99.95%
Uptime
1200+
Servers Managed
AWS, Azure, GCP
Certified Experts
24/7/365
Support
27001 & 9001 ISO
Certifications
15 Min
Response Time
600+
Successful Migrations
Explore Our Technology Ecosystem for Remote IT Support and Cloud Solutions
We guarantee that all our processes, tools, and work environments follow stringent compliance and data protection rules. Our skilled professionals have practical experience in dealing with different RMM tools and cloud platforms.
Remote Access & Desktop Control
Our managed service provider teams securely connect to user systems located in any part of the world using tools enabling fast and real-time assistance without the need for on-site visits. We use AnyDesk and TeamViewer for remote access and technical support, and for patch management and remote monitoring, Kaseya VSA and SolarWinds RMM tools are used.
Ticketing & Helpdesk Systems
A centralized support system helps us track, prioritize, and manage tickets without missing anything. The skilled IT technicians from Velan handle each issue with a high level of responsibility and care. We use many tools for ITSM and help desk management, including ConnectWise PSA, Freshservice, Zendesk, OTRS, Spiceworks, and osTicket.
Hosting Panels
Efficient tools help us manage cloud servers, hosting accounts, domains, email services, automation, and faster deployments. As a client-focused MSP, Velan uses cPanel for hosting management and Plesk for server and domain administration. Other tools like Webmin and CloudPanel are used for server configuration and cloud server management. These tools provide centralized control and help maintain reliable uptime.
Monitoring & Endpoint Management
These applications provide us with the capability for real-time monitoring of servers, networks, and endpoints. We use Zabbix and Dynatrace tools for continuously observing infrastructure and networks. Endpoint protection can be strengthened using Microsoft Defender for Endpoint and McAfee Endpoint Security platforms.
Communication & Collaboration
We stay connected with our clients and internal IT crews through Slack and Microsoft Teams. To enable email and business collaboration, Microsoft 365, Microsoft Exchange, and Google Workspace are used. With centralized communication, we track all conversations for accountability.
Security & Identity
Being a reputable MSP for international companies, Velan is committed to protecting systems, data, and user access across all your environments with the help of our premium security tools. Our toolset covers network security and firewall tools such as pfSense, SonicWall, and Fortinet. To enable MFA, we use Duo Security and Google Authenticator platforms. We provide implementation support for antivirus software to ensure protection.
Asset & Patch Management
Tools such as WSUS and Microsoft Intune enable us to track hardware and software details, ensuring better resource planning. Velan also makes sure all your systems are properly updated with the latest version of security patches. WSUS helps to manage and distribute Microsoft Updates where as Microsoft Intune helps in device and application management.
Virtualization Support
The server virtualization support team at Velan monitors performance, allocates resources, and scales environments in Citrix, Proxmox, and Microsoft Hyper-V-based VMs using the best virtualization support tools. For VPS management, we use the Solus VM platform, which supports resource allocation, monitoring, backups, and snapshots.
FAQ’s on Tools Used for Managed IT Service
A list of some RMM tools popular among US MSPs that provide remote infrastructure management services is:
The most commonly used tools are
Some of the top hybrid monitoring platforms for MSPs are :
