How Does Velan Support Businesses Beyond
Business Hours? The Real Success Stories
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Why Organizations Trust Our IT Support
Velan is one of the top remote IT services providers serving businesses across multiple countries. nearly two decades of experience in the industry, we have earned credibility as the trusted outsourcing partner for modern businesses.
Accredited by the International Organization for Standardization for quality process and data security.
Industry experience in assisting small, medium, and large businesses in implementing process automation and improving productivity.
Global clients prefer Velan for their IT modernization and support needs. The number is rapidly increasing.
Our clientele spans across major countries, including the USA, Spain, France, and beyond.
We are proud to provide our solution that delivers complete customer satisfaction in our services, solutions, and partnerships.
A higher customer retention rate that substantiates our commitment to quality, responsibility, and dedication.
Reliable After-Hours Support
We strategize and modernize IT environments that offer scalability and adaptability. By breaking monolithic systems into self-contained components, we assist in speeding up time-to-market. Whether it is for cloud migration or for DevOps implementation, our certified IT architects handle end-to-end processes with their expertise and experience.
White-Label Support Under Your Brand
For MSPs, our IT engineers work under your brand to handle client issues. Businesses can expand support capacity while maintaining existing client relationships. Your clients continue receiving consistent service without knowing that an external team supports service delivery.
Reliable IT Operations
We handle everything from help desk support to troubleshooting and ticket management. Our teams help businesses quickly address technical issues so employees can stay focused on their core responsibilities.
Co-Managed IT Support
We work alongside your internal IT team to handle shared responsibilities. Our experts provide additional support, tools, and technical expertise for 24/7 monitoring and strategic guidance. This helps your team manage IT needs while ensuring business continuity and IT performance.
Want to know more about how MSPs and businesses strengthened their IT support, extended service coverage, and addressed growing support needs with Velan?
Talk to Support SpecialistOur Customer Success Stories
How we turned IT challenges into measurable business outcomes
How an accounting firm improved productivity through cloud Azure
An accounting company based in Florida wanted to enhance its productivity by moving its accounting practice software, QuickBooks, to the cloud. They faced many challenges in assessing the compatibility and scalability of applications and the migration risks. Velan resolved their issues by guiding the team through a structured and phased cloud migration process.
What is addressed/executed
- QuickBooks compatibility with the Microsoft Azure cloud platform
- Cost analysis for long-term feasibility and ROI
- Review log storage and management
- Verified scalability, compliance, and data security with Azure
- Confirming the high availability of the applications through the migration process
What is achieved
View Azure Case Study
How an IT services company achieved faster virtualization through DevOps implementation.
A Canada-based IT industry, specializing in Microsoft Dynamics, wanted to help its customers work productively through virtualized systems. Inefficiencies in their workflows and siloes among the teams set them back from reaching their goals. Through DevOps consultation and implementation solutions from Velan, the client streamlined development processes and accelerated delivery.
What is addressed/executed
- Slower releases and deployments
- Inefficient environment setup and provisioning
- Frequent errors and bugs
- Inconsistent QA processes
- Lack of coordination among teams
- Poor compliance maintenance
What is achieved
View DevOps Case Study
How Remote IT Support Kept Life-Saving Services Running Without Disruption
A non-profit life-saving organ procurement organization needed 24/7 support to continue its mission. Frequent downtime, lack of technical expertise, and growing maintenance costs affected their operations. Velan provided a dedicated team and delivered reliable technical support to ensure the high availability of its IT environment.
What is addressed/executed
- Provided after-hours support
- Reduced management overhead
- Updates are done on time, reducing security issues
- Immediate troubleshooting support
What is achieved
View IT Support Case Study
How Did a US-Based MSP Handle Ticket Management Issues With Our Remote IT Support?
A Northern Michigan managed service provider serving 10–250 users faced rapid client growth and limited in-house capacity. Velan provided an expert team that worked as an extension of their internal team, providing reliable IT support to their clients under the MSP’s brand name and SLA standards.
What is Executed?
- Responded to help desk support requests and addressed issues.
- Provided L1, L2, and L3 levels of support with skilled remote engineers.
- Extended after-hours and weekend coverage.
- Managed multiple client environments and SLAs.
- Handled cybersecurity and remediation activities.
What is Achieved?
View Case Study
How an Australian Healthcare Provider Improved IT Operations With Velan
A leading healthcare organization in Australia needed reliable remote IT management to support their endpoints and servers working in a hybrid environment. Velan's team worked as an extension of their internal team and provided after-hours help desk support to address slow response times and operational inefficiencies.
What is Executed
- Provided Level 3 support for infrastructure management
- Provided Level 1 and Level 2 help desk services
- Supported incident management and cybersecurity
- Endpoint and network management support
- Backup & Disaster Recovery support
What is Achieved
View Case Study
How Managed IT Support Helped an Insurance MGA Improve Cloud Security and Platform Availability?
A UK insurance MGA serving construction and engineering sectors needed managed IT support for maintaining cloud-based insurance platforms and disaster recovery. Velan’s technical team worked as an extension of the client’s team, managing infrastructure, endpoints, and cybersecurity.
What is Executed
- Managed L1, L2, L3, and Executive (VIP) levels of service requests.
- Provided support for Windows servers, DNS, file servers, and more
- Managed over 300 endpoints.
- Security control implementation and compliance management.
- Ensured business continuity
What is Achieved
View Case Study
Want To Know How Velan’s After-Hours IT Support Strengthens Business Continuity?
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