Working as an extension of the internal team, Velan’s out-of-hours managed IT support helped a multi-clinic Australian healthcare organization to strengthen security, improve infrastructure availability, and standardize IT operations.
Request a Free ConsultationA leading Australian healthcare organization approached Velan Remote IT Support for after-hours IT services to modernize infrastructure and reduce operational costs. Our team enhanced security and compliance readiness, ensuring 99.9% system availability through centralized monitoring and management.
A healthcare organization in Australia with more than 25 clinics and 1200 employees needed reliable IT support across 600+ endpoints and 80+ servers working in a hybrid cloud environment (Microsoft Azure and on-premises). Slow response times and limitations in cybersecurity and disaster recovery affected operational efficiency and patient care.
The company sought a trusted remote IT support partner to manage its IT environment and provide after-hours help desk support to ensure better infrastructure health and reduce downtime.
Structured Transition Approach to Resolve IT Technical Challenges
Velan’s 19 years of industry experience and strong service portfolio gave the client confidence to partner with us for managed IT support services. We became an extension of their technical team, providing skilled remote engineers to manage infrastructure, endpoints, and cybersecurity.
Our managed IT services delivered better visibility into infrastructure health and reduced security and operational risks. With highly available systems, the healthcare provider achieved measurable improvements across patient care services.
System Availability
User Satisfaction
Patch Compliance
Reduced Ticket Resolution Time
Faster First Response Time
Fewer Critical Incidents
Successful Backups
Velan Remote IT Support provides 24/7 IT support solutions for businesses across Melbourne, Brisbane, Canberra, Adelaide, and beyond. Faster response | Quality processes.
