Remote IT Services, AWS & DevOps Case Studies From Velan

Why Organizations Trust Our IT Support

We build our solutions for the success of your business

Velan is one of the top remote IT services providers serving businesses across multiple countries. nearly two decades of experience in the industry, we have earned credibility as the trusted outsourcing partner for modern businesses.

ISO 9001 and ISO 27001

Accredited by the International Organization for Standardization for quality process and data security.

19+ Years

Industry experience in assisting small, medium, and large businesses in implementing process automation and improving productivity.

Global clients for their IT modernization and support needs

200+

Global clients prefer Velan for their IT modernization and support needs. The number is rapidly increasing.

12+

Our clientele spans across major countries, including the USA, Spain, France, and beyond.

100%

We are proud to provide our solution that delivers complete customer satisfaction in our services, solutions, and partnerships.

99.95%

A higher customer retention rate that substantiates our commitment to quality, responsibility, and dedication.

How Our Managed IT Services Support Business Growth

Reliable After-Hours Support

We strategize and modernize IT environments that offer scalability and adaptability. By breaking monolithic systems into self-contained components, we assist in speeding up time-to-market. Whether it is for cloud migration or for DevOps implementation, our certified IT architects handle end-to-end processes with their expertise and experience.

White-Label Support Under Your Brand

For MSPs, our IT engineers work under your brand to handle client issues. Businesses can expand support capacity while maintaining existing client relationships. Your clients continue receiving consistent service without knowing that an external team supports service delivery.

Reliable IT Operations

We handle everything from help desk support to troubleshooting and ticket management. Our teams help businesses quickly address technical issues so employees can stay focused on their core responsibilities.

Co-Managed IT Support

We work alongside your internal IT team to handle shared responsibilities. Our experts provide additional support, tools, and technical expertise for 24/7 monitoring and strategic guidance. This helps your team manage IT needs while ensuring business continuity and IT performance.

Our Customer Success Stories
How we turned IT challenges into measurable business outcomes

Case Study – 01

How an accounting firm improved productivity through cloud Azure

An accounting company based in Florida wanted to enhance its productivity by moving its accounting practice software, QuickBooks, to the cloud. They faced many challenges in assessing the compatibility and scalability of applications and the migration risks. Velan resolved their issues by guiding the team through a structured and phased cloud migration process.

What is addressed/executed

QuickBooks compatibility with the Microsoft Azure cloud platform
Cost analysis for long-term feasibility and ROI
Review log storage and management
Verified scalability, compliance, and data security with Azure
Confirming the high availability of the applications through the migration process

What is achieved

100%

No infrastructure maintenance

40%

Lesser infrastructure costs

99.9%

Application availability

Flexible

Pay-as-you-go Azure Model

View Azure Case Study

Case Study – 02

How an IT services company achieved faster virtualization through DevOps implementation.

A Canada-based IT industry, specializing in Microsoft Dynamics, wanted to help its customers work productively through virtualized systems. Inefficiencies in their workflows and siloes among the teams set them back from reaching their goals. Through DevOps consultation and implementation solutions from Velan, the client streamlined development processes and accelerated delivery.

What is addressed/executed

Slower releases and deployments
Inefficient environment setup and provisioning
Frequent errors and bugs
Inconsistent QA processes
Lack of coordination among teams
Poor compliance maintenance

What is achieved

10X

Faster release cycle

80%

Lesser bugs in production

40%

Low infrastructure costs

90%

Pay-as-you-go Azure Model

View DevOps Case Study

Case Study – 03

How Remote IT Support Kept Life-Saving Services Running Without Disruption

A non-profit life-saving organ procurement organization needed 24/7 support to continue its mission. Frequent downtime, lack of technical expertise, and growing maintenance costs affected their operations. Velan provided a dedicated team and delivered reliable technical support to ensure the high availability of its IT environment.

What is addressed/executed

Provided after-hours support
Reduced management overhead
Updates are done on time, reducing security issues
Immediate troubleshooting support

What is achieved

Near Zero

IT downtime

95%

Patch compliance

100%

On-time project completion

24/7

Help desk support

View IT Support Case Study

Case Study – 04

How Did a US-Based MSP Handle Ticket Management Issues With Our Remote IT Support?

A Northern Michigan managed service provider serving 10–250 users faced rapid client growth and limited in-house capacity. Velan provided an expert team that worked as an extension of their internal team, providing reliable IT support to their clients under the MSP’s brand name and SLA standards.

What is Executed?

Responded to help desk support requests and addressed issues.
Provided L1, L2, and L3 levels of support with skilled remote engineers.
Extended after-hours and weekend coverage.
Managed multiple client environments and SLAs.
Handled cybersecurity and remediation activities.

What is Achieved?

30%

Reduced operational costs

50%

Reduced workload

35%

Lower ticket resolution time

99%+

SLA Compliance

View Case Study

Case Study – 05

How an Australian Healthcare Provider Improved IT Operations With Velan

A leading healthcare organization in Australia needed reliable remote IT management to support their endpoints and servers working in a hybrid environment. Velan's team worked as an extension of their internal team and provided after-hours help desk support to address slow response times and operational inefficiencies.

What is Executed

Provided Level 3 support for infrastructure management
Provided Level 1 and Level 2 help desk services
Supported incident management and cybersecurity
Endpoint and network management support
Backup & Disaster Recovery support

What is Achieved

99.95%

System availability

75%

Faster first response time

80%

Fewer critical incidents

99.8%

Successful backups

View Case Study

Case Study – 06

How Managed IT Support Helped an Insurance MGA Improve Cloud Security and Platform Availability?

A UK insurance MGA serving construction and engineering sectors needed managed IT support for maintaining cloud-based insurance platforms and disaster recovery. Velan’s technical team worked as an extension of the client’s team, managing infrastructure, endpoints, and cybersecurity.

What is Executed

Managed L1, L2, L3, and Executive (VIP) levels of service requests.
Provided support for Windows servers, DNS, file servers, and more
Managed over 300 endpoints.
Security control implementation and compliance management.
Ensured business continuity

What is Achieved

99.95%

Infrastructure availability

80%

Fewer critical incidents

99.9%

Backup success

99%

Patch compliance

View Case Study

Read answers to frequently asked questions

Know more about our solution and how we can help you with PCI DSS compliance and security enhancement of your CDE

DevOps works by relying on a number of different tools for different stages of the SDLC. Integrating all these tools cohesively in a pipeline is usually a hurdle for the team that lacks domain skills. Moreover, adding security in every phase and managing infrastructure changes may also make the team feel overwhelmed. Hiring a skilled team from an experienced remote IT services provider like Velan offers you expertise and scalability, along with continuous support throughout the DevOps implementation process.

Yes. AWS is scalable and secure for hosting business-critical applications like QuickBooks and Tally. It is recommended to get an AWS consultation and readiness & compliance assessment from experts to ensure a smooth deployment.

The 24/7 Help Desk Services from Velan ensure that security incidents, alerts, and system issues are addressed promptly. This helps minimize downtime risks or data breach issues.

Velan provides high-quality remote IT support services to our clients. For MSP companies, we provide white-label IT support, holiday coverage, and after-hours help desk support services. We are also flexible with co-managed support and extending service delivery when the internal team is unavailable.

Yes. Amazon Web Services provides efficient cloud solutions for financial services with strong data privacy and data encryption features. Many international banks and large accounting networks trust AWS to store their extremely sensitive financial records and personal taxpayer information.

Yes. We tailor our services to your needs so you only pay for what you use. We offer different pricing models for managed IT support services. You can choose the option that fits your requirements. Our offerings include cloud solutions (AWS, Azure, GCP, and multi-cloud), DevOps solutions, infrastructure management services, network monitoring solutions, and backup and disaster recovery services. Connect with our team to get more information about our customization options.

As the best remote IT services-providing company, trusted by global clients, we always prioritize providing a highly secure environment for our clients. We provide 24X7 monitoring, vulnerability management, role-based access control, and timely software updates to deliver secure IT infrastructure maintenance solutions.

Velan is a leading remote IT support services provider for small, medium, and large-sized businesses. We offer scalable and cost-effective solutions to our clients across the USA, UK, and beyond. Connect with our IT consultants for a customized IT support estimate. Do visit our pricing plans page to view our offerings.

We serve businesses across various industries, including healthcare, legal, real estate, education, finance, manufacturing, and retail. We have a vast client portfolio across 12 countries with a client retention rate of 99.95%.

Co-managed IT support combines your internal IT team with our technical expertise. Your team retains control over daily operations and strategy. As a co-managed MSP partner, Velan provides extra hands, specialized tools, and advanced technical skills. Our team handles agreed responsibilities such as monitoring, troubleshooting, cybersecurity, or after-hours support based on your requirements.

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How Does Velan Support Businesses Beyond
Business Hours? The Real Success Stories

Why Organizations Trust Our IT Support