The client is the world’s largest nonprofit Organ Procurement Organization (OPO), dedicated to saving lives and sharing hope with patients awaiting organ donations. Their operations rely on an IT infrastructure involving virtual servers and secure backups. They required 24/7 IT technical support for critical, life-saving services.
The client lacked skilled IT technicians and was highly demanding of after-hours support.
Recruiting and training an internal team eventually resulted in high management overhead.
Patching, monitoring, and troubleshooting were delayed due to the shortage of a dedicated team
Limited access to specialized talent slowed down their life-saving initiatives.
The need for round-the-clock support further strained resources
Solution 1
Velan assigned a dedicated Windows engineering team.
Solution 2
The crew delivered remote IT solutions from migration to monitoring and maintenance with 24/7 troubleshooting support.
Solution 3
Implemented automation and managed their IT infrastructure with PowerShell and DSC.
Solution 4
Key initiatives like LAPS implementation, WSUS cleanup and reorganization, Hyper-V clustering optimization, and infrastructure restructuring strengthened overall efficiency.
Solution 5
Seamless migrations, cloud adoption, and structured training frameworks ensured high availability and scalability.
Solution 6
With strong compliance practices, the environment became secure and stable to support critical project execution.
Hiring a remote IT services team from Velan helped the client improve their operations. With faster onboarding and quicker response, they
achieved timely project completion.
Downtime
Patch compliance
Project completion on time
Help desk coverage
Get round-the-clock troubleshooting support for IT issues from expert hands.
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